Privacy  Policy

AltaGracia privacy policy.

Last update: November 21, 2023

This Privacy Policy describes how AltaGracia (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase from AltaGracia (the "Site"). ) or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether a customer, website visitor, or other person whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this privacy policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take other actions required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide the Services to you, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights. and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the specific categories and types of personal information we collect.

Information we collect directly from you

Information you submit directly to us through our Services may include:

- Basic contact details, including your name, address, telephone number and email.

- Customer support information, including information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect through cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

- Companies that support our Site and Services, such as musicpass.live.

- Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have purchased. requested, in order to perform our contract with you.

- When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we, or third parties we work with, may automatically collect certain information using online tracking technologies, such as pixels. , web beacons and software. developer kits, third party libraries and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and we are not responsible for the policies or practices of any third parties. For more information, see the following section, Third Party Websites and Links.

How we use your personal information

- Provide Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, to create, maintain and manage your account, facilitate any returns or exchanges, and allow you to post reviews.

- Marketing and publicity. We use your personal information for promotional and marketing purposes, such as to send you promotional, advertising and marketing communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

- Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activities.

- Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services and maintain our business relationship with you.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

- With suppliers or other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage).

- With commercial and marketing partners, to provide you with services and advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.

- When you direct, request or otherwise consent to us disclosing certain information to third parties, such as to send you products or through the use of social media widgets or login integrations, with your consent.

- With our subsidiaries or otherwise within our corporate group, in our legitimate interest in running a successful business.

- In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms of service, and to protect or defend the Services. , our rights and the rights of our users or others.

In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in "How we collect and use your personal information" and "How we disclose personal information".

Category:

- Identifiers such as basic contact data and certain order and account information.

- Commercial information, such as order information, purchasing information and customer service information.

- Internet or other similar network activity, such as usage data

Recipient Categories

- Commercial and marketing partners.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, integrity or reliability of any information found on these sites. Information that you provide in public or semi-public places, including information that you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, without limitation as to its use by us. or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed on the Services.

Children's data

The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion.

As of the Effective Date of this Privacy Policy, we are not actually aware that we "share" or "sell" (as those terms are defined in applicable law) personal information of persons under 16 years of age.

Security and retention of your information

Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security." Additionally, information you submit to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and options

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may deny your request as permitted by law.

- Right of Access / Know. You may have the right to request access to the personal information we hold about you, including details related to the ways we use and share your information.

- Right to Delete. You may have the right to request that we delete the personal information we hold about you.

- Right to correct. You may have the right to request that we correct inaccurate personal information we hold about you.

- Right of Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

- Right to opt out of selling, sharing or targeted advertising. You may have the right to direct us not to "sell" or "share" your personal information or to elect not to process your personal information for purposes considered "targeted advertising" as defined under applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat it as a request to opt-out of the “selling” or “sharing” of information. for the device and browser you use to visit the Site.

- Right to limit and/or choose not to use and disclose confidential personal information. You may have the right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide goods that the average individual reasonably expects.

- Restriction of processing: You may have the right to ask us to stop or restrict our processing of personal information.

- Withdrawal of consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.

- Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.

- Managing communication preferences: We may send you promotional emails and you can opt out of receiving them at any time by using the unsubscribe option displayed in the emails we send you. If you opt out, we may still send you non-promotional emails, such as those about requests you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address, full name and mobile phone, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such an agent's request, we will require that you provide proof that you have authorized the agent to act on your behalf and may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or lodge your complaint with your local data protection authority.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call 3136686724 or send us an email to mercadeo@altagracia.co or contact us at El Poblado, Cra 43c # 10-58, Medellín, ANT, 050021, Colombia.